In Store

We offer a lifetime warranty on most all of our products. You may return most items within 30 days with the original packaging and proof of purchase. We happily will do exchanges if you have gotten the wrong length or type of cable as well.


Returns must be received by Connect-IT, Inc within 30 days of Invoice date. Please inspect your shipment carefully upon arrival. You must contact our credit department no later than 5 days from the receipt date to receive a RMA Number. Returns must be accompanied by an RMA Number and a 20% restocking fee will be charged for unnecessary returns. Connect-IT, Inc does not issue credit. Connect-IT, Inc can credit original shipping costs only in the event of an internal error. Connect-IT, Inc cannot credit return shipping. Acceptance of returns is based on the discretion of Connect-IT, Inc.

Minimum Order

Our minimum order is $10.


Orders are accepted via phone 919-872-8491, fax 919-954-1523, email or through our website. Please note that our minimum order is $10.


At Connect-IT, Inc. we do our best to ensure all data is current, however Connect-IT, Inc. assumes no responsibility for inaccurate or out-of-date information within our website. Connect-IT, Inc. reserves the right to revise its policies at any time.

Package Tracking

You can check the status of your UPS package via We do not offer FedEx or US Mail.

Customer Privacy and Security

Information collected on this site is used only for fulfillment of your online order. Connect-IT, Inc will not sell, lease, rent or otherwise disclose your contact information to any other party.

Payment Methods

Connect-IT, Inc normally accepts all major credit cards and COD payment. Payment is due in full as stated on the invoice. Prices may change without prior notification.

Returned Checks

If the buyer’s check is returned to Connect-IT, Inc., because of insufficient funds, payment has been stopped or for any other reason a charge of $25.00 will be applied for the handling and processing of that check.

Technical Support

If you have any technical questions, please send an email to and you should have a response within 24 hours (Monday thru Friday).


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